30 Day Money Back Guarantee

If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus any shipping, handling, gift wrap, or other charges. Items can only be returned if they are unopened or deemed damaged or defective (see below).

All items must be returned used or unused in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Our money back-guarantee policy does not apply to all items. For a list of exceptions, please review our Return Exceptions section.

Return Exceptions

Our money-back guarantee does not apply to all items. Below are items that cannot be returned and cannot be refunded:

  • Betancourt Gift Cards & Gift Certificates
  • Free promotional items

Returning an Item

  • Pack the item securely in the original package, if possible.
  • On your original order invoice, complete the requested information and enclose with your returned package.
  • All items must be returned unused and in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship your return package to:
    14700 NW 60th Ave
    Miami,FL 33014
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team.
  • You can expect a refund in the same form of payment originally used for purchase within 7 to 10 days of our receiving your returned product. You will be refunded all shipping costs if your return is a result of a manufacturer error or a shipping error on our part.

Amazon Purchases

With respect to sales on Amazon.com, we will provide a 100% customer satisfaction guarantee only for products purchased from a reseller who we have confirmed as providing genuine, new and authentic Betancourt® brand products. 

Our 100% Money Back Guarantee

Betancourt Nutrition offers a Money Back Guarantee (MBG) in the original form of purchase on products purchased on our website within 30 days and with proof of purchase.  Products purchased from authorized resellers are subject to the sellers return policy.

We are aware of NON-AUTHORIZED parties selling Betancourt Nutrition on Amazon and eBay. We are alerting our valued customers, retailers, and distributors that we are aware of this issue and actively working to resolve it. Please note that Betancourt Nutrition will NOT honor our Money Back Guarantee for any products sold on Amazon or eBay by Non-Authorized Retailers.  Betancourt will only honor our warranty if product is purchased through an authorized resellers (See list below).


XSN Online



are the only reseller that we have so confirmed and the only resellers for which the manufacturer’s warranty and 100% customer satisfaction guarantee apply.


If you receive a damaged or defective item, please contact a Betancourt Customer Support Representative within 7 days of delivery at 305-593-9296. Please have your order number available for expedited service.